For issues related to material allocation or field data synchronization, send an email to info@adicoconstruction.com with the subject "Resource Monitoring Support". A specialist from the software engineering team will analyze the configuration and propose adjustments within a maximum of 8 hours.

For general inquiries and error reports, the standard response time is 4 hours between 08:00–18:00, Monday to Friday. Critical issues (platform outage, data loss) benefit from a 2-hour SLA, including outside regular hours.

Yes, the frequently asked questions (FAQ) section is integrated directly into the platform and covers topics such as configuring the estimate planner, interpreting structural costs, and user management. You can access the FAQ from the main menu of your B2B account.

Personalized training sessions are requested via the contact form on the website or directly at 0774586326. The duration of a session is 90 minutes, and the agenda is established based on the modules you use (resource monitoring, estimate planner, structural cost evaluation).

To speed up diagnosis, specify the project name, the affected module, a concise description of the issue, and, if possible, screenshots or log files. All requests are sent to info@adicoconstruction.com or via the ticket in the platform.